Detailed Case Studies on our recent projects
Detailed Case Studies on our recent projects
Commercial expertise for a major infrastructure investor
Our Australian client (a subsidiary of a major European company) was in the middle of negotiating an infrastructure investment which was to be the largest of its type undertaken by the company in its history. At a crucial stage, the business was about to lose their local CFO. Two weeks after the briefing, the EIM Interim CFO was in place. With extensive international experience in similar investments and an understanding of the financial and regulatory stakeholders enabled a smooth transition. The Interim Manager added real value to the local CEO, and to the Global head of Finance. In this case, the Interim Manager was asked to join the company on a permanent basis.
CEO for a digital start-up in the health sector
The founders of this start-up business had developed innovative eHealth software, and were now looking to consolidate its position with an acquisition. In preparing the business case for the acquisition funding, the Board was concerned about investor perceptions that while the technology was compelling, there was an insufficient business development imperative.
The business needed a leader who could develop and deliver more aggressive growth plans. It was recognised that achieving a quantum change would require a different skill set and leadership style. The Board sought the services of a senior Chief Executive Officer on an interim basis, to drive change ahead of the process of recruiting a new permanent appointee. EIM’s Interim Manager was an experienced CEO with a track record of success building a business with a similar technical bias. The Interim Manager completed the plans, new funding was sourced, the acquisition completed, and good progress made on the growth of the business.
Leading the transition of a leading national professional services institute
This peak body, governed by a national Council and with offices in each state was facing significant challenges. The CEO of ten years standing was due to retire.
The client was in the process of developing a revised strategy and operating model to address operating losses. Audits and reviews had been commissioned. There had also been a recent management restructure which needed to be bedded down, and some significant commercial issues to be resolved.
The Council’s preference was to appoint a senior, experienced Chief Executive Officer on an interim basis to stabilise the situation pending the outcome of the audits and reviews. It was felt that such an assignment would facilitate the process of attracting the right quality of permanent appointee, and for the transition to be completed in a more planned manner.
The Interim Manager had a successful track record as both a CFO and then CEO of an Asia Pacific business. Importantly, the Interim Manager had the gravitas and style to relate to the stakeholders and industry members. Quickly assessed the Institute’s operating model, provided a prioritised improvement plan to the Board, and began implementing the agreed approach. The Interim Manager was able to achieve a number of quick wins in operating efficiency, and to successfully resolve some serious commercial issues.
The Interim Manager then assisted the Council in the process of specifying the ongoing role and the recruitment of, and the transition to, the new permanent incumbent.
Australian manufacturer takes steps to exploit the potential of its respected products using experienced interim executives through EIM Australia and one of its global partners, EIM UK
While many of EIM’s assignments arise from a need to deal with a problem, or to urgently fill a gap in the organisation structure, some arise from a client wishing to maximise the benefit of an available opportunity.
Our client manufactures and distributes a range of well regarded appliances to the commercial, government and residential markets in Australia and in Europe. Sales are around $150 million.
The initial challenge was to develop a comprehensive, professional marketing plan for significant growth, then implement it, strengthening the marketing, sales and operations functions as required.
EIM has provided several high calibre interim executives in Australia and the UK, including:
Early results are encouraging. Sales are now growing at 15% pa with significant further growth confidently envisaged.
An organisation successfully changes its operating model with the support of a high quality Interim IT Executive
Our client in this instance is a major financial services organisation providing advice, service and implementation support to more than 50,000 clients through a network of offices throughout Australia. New management was conscious that the organisation needed to respond promptly and effectively to significant changes in the regulatory environment, changes in the expectations and behaviour of clients and potential clients, and the emergence of additional competitors.
While the resources of the organisation had been strengthened by permanent appointments in Human Resources, Finance and Risk and Compliance, there was an urgent need to appoint an Interim General Manager, IT to ensure that a new Operating Model, involving about two thirds of existing applications being superseded, was implemented successfully, and business-as-usual demands met, with no adverse impact on customer service.
The EIM Interim CIO:-
Two public sector vocational education and training (VET) institutes agreed to merge into a single entity. Together the two institutes delivered courses across more than a dozen campuses and employed some 1,200 staff
During the anticipated 18-month transition period to merge the two entities it was vital that the existing combined business did not suffer any loss of momentum. To ensure continuity EIM was engaged to recruit an Interim COO to support the CEO. The appointment called for an effective leader with extensive senior management experience who had been a CEO, or was familiar reporting to a CEO and board, and had delivered significant results in their previous roles. The appointee also needed to demonstrate capacity to provide expert guidance and support to the board and Executive to ensure that all change policies and performance metrics would be delivered in accordance with the merged entity’s business strategy and plans, and against a well-conceived risk framework.
Shortly after the Interim COO took up duty the CEO resigned to take up another appointment. The board asked the Interim COO to assume the duties of Acting CEO pending a permanent appointment. In the months that followed a range of work stream activities were implemented, a new organisation structure rolled out, and changes made in the Executive team as well as at the next level of managers and below. After almost a year in the position the Interim CEO was also able to report a significant financial turnaround from the previous year.
For this high technology printing client security is a critical business function with the Head of Risk Management a direct report to the CEO and a Member of the Executive Committee
With the sudden departure of the incumbent due to ill health, EIM was engaged to quickly place an Interim Manager into the role pending a permanent appointment. As there had been a recent upgrade of the production facilities that had impacted on physical security and related production processes and procedures, the Interim Manager was asked to conduct an independent strategic review of the existing security and risk management structures and to make recommendations to the CEO and board.
During the course of the six month assignment the Interim Manager introduced a more robust and reliable security and risk system. Having previously been a CEO and CFO, the Interim Manager remained in place to assist the client with a number of other sensitive tasks bringing appropriate expertise and experience to the business.
Providing logistics skills and sound financial management in the merging of the Australian operations of two leading global (leading) companies
The merging of two major global businesses had been relatively straightforward in Europe and North America, but the market positioning and infrastructure of the respective businesses complicated the situation in Australasia, and the expected synergies had stalled. EIM was approached firstly to provide a senior executive to lead and align an Operations, Logistics and Customer Service team in assessing the status of operations and developing a planned approach to address priority operational issues. The two previous businesses had significantly different management structures, styles, remuneration, and EBA’s. The Interim Manager selected for the assignment had completed a number of similar assignments for EIM. A plan was developed and agreed with both local and parent company management. The assignment was eventually extended to enable the interim manager to assist in the transition to the new structure and organisation, and to ensure the new operating disciplines were in place.
The client’s Finance Function had also struggled with the integration – there had been an under estimation of the resource required. This had resulted in significant errors in financial reporting both locally and to the parent group, leading to a loss of confidence. There were also concerns around the adequacy of planning for the Finance systems integration, stress in the finance team and difficulties managing the interface with the other functions in the business.
EIM’s Interim CFO had experience working in a multi-national business, and had specific experience in integrations. The Interim Manager upgraded and realigned the team, oversaw the integration of the finance systems and restored confidence in reporting locally and with the parent company.